Rental FAQs
Here are some answers to the most common queries we’ve had from prospective guests.
If you have any other questions then we’re here to help –
email chateauduraysse@gmail.com or drop us a quick message on our contact page.
Is there a swimming pool?
We have two large outdoor swimming pools. These pools are not heated, however, average temperatures in the Dordogne countryside are over 26C in the summer, and over 20C in the spring and autumn, so the pools are wonderful to enjoy during the warmer months! Both pools have motion sensor alarms which can be activated when the pools are not in use for the safety of children.
Is there a washing machine on the premises?
Yes, there is a washing machine and tumble dryer in the Château’s kitchen, which available to all guests. There is also another washing machine located in the Pigeonnier for guests staying in the apartment..
Is catering included?
The Château is self-catered with two well-equipped kitchens and an additional kitchenette in the Pigeonnier, but we can also provide a catering service at an additional cost for weddings, family parties and other special occasions. Please let us know at the time of your booking if you would be interested in this service.
Is there WiFi?
Yes, the Château has WiFi but please note that, due to the hilltop location, the connection can be a little slow. We’d advise downloading your favourite music and films in advance, although there is plenty to entertain in the grounds! We have many books and games, two swimming pools and lots of nearby activities for big and little adventurers alike – check out our Explore page for things to do nearby.
Do you provide bedding and towels?
Yes all towels and bedding are included for the duration of your stay. You may wish to bring extra towels with you for the pool.
Are child's beds/cots available?
Yes, if you need an extra bed for a child or a cot for a baby, please let us know ahead of arrival and we will always do our best to accommodate you. There is no extra charge for this service.
What is your availability?
Please contact us to check availability for specific dates, as this changes quickly. We take bookings throughout the year.
How can I pay?
All payments under 1000 euro will be required upfront at the time of booking to secure your room/rooms. For bookings over 1000 euros, a non-refundable deposit of 35% is required at the time of booking. The remaining balance is due eight weeks before arrival. All payments can be made via bank transfer or Wise. Bookings are non-refundable but are usually transferable and will be dealt with on a case-by-case basis.
What time is check-in/check-out?
You can check-in after 4pm-6pm. If you are unable to check-in at this time, please contact the concierge at the first available opportunity. Check-out is before 10am. Later check-ins/check-outs are available for an additional fee. Subject to availability.
Get in touch
Still have questions? Let us know!
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